NEW RETURNS ADDRESS!! Sensory Smart Returns, Unit E, Concorde House, Union Drive, Sutton Coldfield, West Midlands, B73 5TE




Contact Us


Need to return or exchange something? Returns are quick and easy - simply download our returns form using the link below:

Download the Returns Form

(PDF format - PDF reader required to open the Returns Form,

you can download Adobe Reader FREE here)



For help, to give feedback, or ask for advice, in the first instance email us at:  

- Call and leave a message: 02380 971002 (answerphone)  but please note this telephone

line is not manned all the time - the best way to get a timely response currently is to email.




The Sensory Smart Store is an online store only, so doesn't have a traditional shop you can visit.


Head Office (Mel's original 'International Shedquarters'!) is based at:

52 Fairlie Park, Ringwood, Hampshire BH24 1TU.


The Sensory Smart Store warehouse is now at

Unit E, Concorde House,

Union Drive,

Sutton Coldfield,

West Midlands B73 5TE

It is possible to arrange visits to the warehouse to view products, but currently this is by appointment only. 

Email if you wish to arrange an appointment (Monday to Friday only)