If for any reason you would like to return or exchange your order, simply fill in the form in the attached link and make sure it's completed and returned with your items.
Sensory Smart Store Product Returns Form
PLEASE NOTE: You remain responsible for any returned goods until they reach us, so please consider using a Recorded Delivery service or obtain a free proof of posting certificate at the Post Office. We are not responsible for shipping costs on returned product except when defective or if otherwise agreed in advance, in which case we would supply you with a prepaid label. We are not held responsible for product returns that are damaged or lost in transit. We will always try and help you locate and replace or make claims through the appropriate channels.